TEXT US: 801.377.8200
FAQ
WHAT DO I NEED TO DO IF MY CAR WAS STATE IMPOUNDED BY THE POLICE FOR A DUI?
If your vehicle was impounded in conjunction with a DUI and is otherwise in compliance with DMV statute contact your local Motor Vehicle Division office and:
present proper evidence of ownership: e.g. title, registration card, bill of sale (picture id needed);
pay the $350 DUI fee;
obtain a "Letter of Impound Release"
Now go to the impound yard or towing company and:
present "Letter of Impound Release"
present identification to the impound yard; and
pay the towing and storage fees
DOES IT COST MORE EVERY DAY MY CAR IS IN THE IMPOUND YARD?
The Utah Department of Motor Vehicles has set a daily impound outside storage fee at $40/day for light duty vehicles.
A tow truck motor carrier may charge a higher fee for inside storage per day per unit only if requested by the owner(s), or a law enforcement agency or highway authority.
For the purpose of calculating storage rates, if the first six hours of storage for a vehicle includes more than one day, the authorized storage fee is only the charge for one day.
CAN I GET STUFF OUT OF MY CAR?
"Life Essential" items may be retrieved from an impounded vehicle by the registered vehicle owner during normal business hours. All other items may be retrieved after the vehicle has been paid for a released from impound.
Section R909-19-25 - Life Essential Property
Property which is deemed as life essential shall be given to the vehicle owner regardless of payment for rendered services.
"Life-essential personal property" includes those items essential to sustain life or health including: prescription medication, medical equipment, essential clothing (e.g. shoes, coat), food and water, child safety seats, and government issued photo-identification.
WHY DO YOU NEED TO SEE MY DRIVER'S LICENSE?
In order to document and verify a vehicle owner's identity before releasing an impounded vehicle or accepting a credit card, a Driver's License must be provided.
HOW CAN I APPEAL THIS PARKING FINE?
A parking enforcement action may be appealed directly and electronically through this website by clicking on the APPEAL tab.
ARE REFUNDS EVER GRANTED IN THE APPEALS PROCESS?
The appeal committee works with the property owner, police department, and local city governments to determine the legality of a boot or tow. They have guidelines to be lenient with extenuating circumstances and medical emergencies.
DOES MY PARKING PERMIT NEED TO BE VISIBLE?
Residents, visitors, staff, and contractor/vendors who operates or expects to operate a motor vehicle on restricted private property, at any time, must obtain a valid parking permit.
The permit must be clearly displayed at all times when parking in restricted permit parking only lots. The vehicle operator is responsible for ensuring that the parking permit is visible, right side up, with the number clearly visible, at all times. The permit must be displayed.
A permit does not insure the availability of a convenient parking space, but grants the privilege of parking in a specified area when space is available.
CAN I BE BOOTED OR TOWED FROM AN APARTMENT COMPLEX WHERE I LIVE?
Residents are required to follow the posted parking regulations, display an authorized parking permit and be parked in legal parking stall or risk the possibility of being booted or towed.
MY CAR IS ALL WHEEL DRIVE, HOW CAN YOU TOW IT?
UPE maintains state of the art repossession trucks and equipment to safely tow any vehicle. AWD vehicles are placed on our dolly system which picks the entire vehicle up off of the ground. Our equipment only touches the rubber of your tires.
MY PERMIT WAS ON MY CAR THE WHOLE TIME, YOU DIDN'T SEE IT?
Every once in a while a permit will be placed in a very difficult spot to see at night, even with the brightest spotlights. UPE employees will work quickly to review the evidence video filmed before the vehicle was booted/towed and answer any questions you may have about the situation. Every inch of every window is filmed during the booting/towing process.
WHAT WILL YOU DO IF I JUST CUT THIS BOOT OFF MY TIRE?
Tampering with a parking enforcement device is a 2nd degree misdemeanor criminal offense that will be reported immediately to the local police and prosecuted to the fullest extent of the law.
THIS DENT WASN'T HERE BEFORE YOU TOWED MY CAR!
UPE employees are extensively trained on safety and care before they are certified as a tow truck driver. Every vehicle that has been towed by UPE is filmed in its entirety for pre-existing damage. UPE would be happy to review this footage after any damage claim and provide this evidence to the insurance company.
WHO ELSE CAN I TALK TO?
UPE management will be happy to discuss any issue you may have with a parking enforcement action or answer any questions to ensure you don't getting booted/towed again. Feel free to click the contact us button and reach out.
QUESTIONS?
DO YOU HAVE A QUESTION YOU HAVEN'T FOUND AN ANSWER TO?
“We have used University Parking enforcement with great success in solving our illegal parking problems. They were able to tailor a plan to meet our specific needs and have responded quickly when called upon, day or night. When working with the public they have treated people fairly, but firmly. They have handled all signage on location when requested.
I would recommend their services to all property owners and management companies for parking enforcement.”
Steven B.
Property Management
